This policy explains what personal information 10wi collects when you use the platform, how that information is used, who it may be shared with and what your rights are. It applies to all users of the 10wi website and Android app.
At a Glance
Privacy Principles
These are the practical principles behind how 10wi handles your data. The full policy sections below go into the details — this is the short version.
10wi collects personal data for specific purposes: verifying your identity, processing deposits and withdrawals in PKR, and operating your account. We don't collect data beyond what the platform genuinely requires to function.
Your personal information is not sold to third-party marketers, data brokers or advertising networks. Data shared with third parties is limited to payment processors and verification services needed to operate the platform.
All data transmitted between your device and the 10wi platform is protected by SSL encryption. Payment details are processed through secure channels and are not stored on the platform beyond what's necessary to complete the transaction.
You can request a copy of the data 10wi holds about you, ask for corrections or request deletion of your account and associated data. These requests are handled by the support team and responded to promptly.
Deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards are processed through secure payment gateways. 10wi does not store complete card numbers or wallet PINs on its own servers.
Promotional communications from 10wi are sent only to users who have opted in. You can update your communication preferences from your account settings at any time without affecting your ability to use the platform.
This Privacy Policy applies to the 10wi website at 10wi.pro and the 10wi Android application. By registering or using the platform, you confirm that you have read and understood this policy. If you have any questions, contact us at [email protected].
10wi ("the Platform", "we", "us") takes the privacy of its users seriously. This Privacy Policy explains in plain terms what personal data we collect from users, the purposes for which we use that data, under what circumstances it may be shared with others, how long we keep it, and what rights you have in relation to your data.
This policy applies to all users of the 10wi platform — whether you access it through the website at 10wi.pro or through the Android app. It applies regardless of where you are based, though the platform is designed primarily for users in Pakistan transacting in PKR.
Reading this policy before registering is a good idea. It won't take long and it's worth knowing how your information is handled before you create an account.
When you register and use 10wi, you provide us with certain personal information directly. This includes:
When you use the platform, certain technical information is collected automatically. This includes:
In some cases, 10wi may receive information about you from third parties. This includes identity verification results from verification service providers, transaction confirmation data from payment processors such as JazzCash, Easypaisa, Raast and banks, and fraud prevention signals from security services.
The data 10wi collects is used for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, email, mobile number, date of birth, password |
| Identity and age verification | Name, date of birth, ID documents |
| Processing deposits and withdrawals in PKR | Payment method details, transaction data |
| Providing betting and gaming services | Account data, activity logs |
| Fraud prevention and security | IP address, device data, transaction patterns |
| Customer support | Contact details, correspondence history |
| Responsible gaming compliance | Activity data, deposit and session data |
| Platform improvement and analytics | Aggregated, anonymised usage data |
| Promotional communications (opt-in only) | Email address, communication preferences |
We do not use your personal data for purposes that you would not reasonably expect based on your use of the platform.
Deposits and withdrawals on 10wi are processed in PKR via JazzCash, Easypaisa, Raast, bank transfer and card. All payment transactions are processed through secure, encrypted payment gateways.
10wi does not store full card numbers on its own servers. Card transactions are processed through a payment gateway that is responsible for secure handling of card data. JazzCash and Easypaisa transaction references and confirmation codes are stored for the purpose of transaction verification and dispute resolution but wallet PINs and full authentication credentials are never stored by 10wi.
Your transaction history — including deposit amounts, withdrawal requests and dates — is retained in your account as a permanent record that you can access at any time from your account settings.
The 10wi website uses cookies and similar tracking technologies to operate core platform functionality and improve the user experience. Cookies are small text files stored on your device when you visit the site.
These are required for the platform to function. They maintain your login session, remember language and display preferences and support secure payment flows. Disabling essential cookies will prevent the platform from working correctly.
Analytics tools collect aggregated data about how the platform is used — which pages are visited, where users drop off and how different features perform. This data is used to improve the platform and is not linked to individual user identities in the reports we review.
You can control non-essential cookies through your browser settings. Most browsers allow you to view, block or delete cookies. Instructions are available in the help documentation for your specific browser. Note that blocking certain cookies may affect how the platform performs for you.
The 10wi Android app does not use browser cookies but may use similar device-level identifiers for session management and analytics purposes.
10wi retains personal data for as long as necessary to provide the services you have signed up for and to comply with applicable legal obligations. The general retention guidelines are as follows:
When data is no longer needed for the purposes for which it was collected, it is securely deleted or anonymised.
As a user of 10wi, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected].
You can request a copy of all personal data 10wi holds about you. We will provide this within a reasonable timeframe.
If any information we hold is inaccurate or outdated, you can ask us to correct it. Some corrections can be made directly in account settings.
You can request deletion of your account and associated personal data. Certain data may be retained where legal or regulatory obligations require it.
You can object to certain uses of your data, including marketing communications. Opting out of marketing does not affect your ability to use the platform.
You can request your personal data in a structured, commonly used format for transfer to another service where technically feasible.
In certain circumstances, you can request that we limit how your data is used while a dispute or review is in progress.
10wi implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a significant risk to users, 10wi will notify affected users and take immediate steps to contain and address the breach.
You also play a role in keeping your account secure. Use a strong, unique password for your 10wi account, do not share your login credentials with others, and contact support immediately if you notice any suspicious activity on your account.
The 10wi platform is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account, that account will be closed immediately and any associated data will be deleted.
If you are a parent or guardian and have reason to believe that a minor in your care has registered on 10wi, please contact us at [email protected] and we will take prompt action.
This Privacy Policy may be updated from time to time to reflect changes in how we operate the platform, changes in applicable regulations or improvements in how we explain our practices. The date at the top of this document shows when the policy was last revised.
Where changes are material — meaning they significantly affect how your data is used — we will notify registered users via email or an in-platform notice before the changes take effect. Continued use of the platform following an update constitutes acceptance of the revised policy.
We recommend bookmarking this page and checking it periodically, especially when you notice that the last-updated date has changed.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a privacy-related concern about your account, please get in touch with the 10wi team:
Email: [email protected]
We aim to respond to all privacy-related requests within a reasonable period. For data access or deletion requests, we may ask you to confirm your identity before processing the request to ensure the data is handled correctly.
If you are not satisfied with how your concern is handled, you may raise the matter with the relevant data protection authority in your jurisdiction.
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