10wi FAQ – Frequently Asked Questions Answered Here

You must be 18 years old or above to register and use 10wi. This is a firm requirement with no exceptions. By completing registration, you confirm your age. Identity and age documents may be requested at any time — usually before your first withdrawal — and the date of birth on those documents must match what you provided at registration.

No — each person is permitted one active account on 10wi. Creating multiple accounts using different names, email addresses or phone numbers is a violation of the platform rules and will result in all associated accounts being permanently closed. If you're unsure whether you already have an account, contact support before registering a new one.

Click "Forgot password?" on the Login page. Enter the mobile number or email address linked to your account and a reset link will be sent to you. The link expires after a short window, so use it promptly. If you no longer have access to your registered contact details, get in touch with the support team and they'll verify your identity before restoring access.

Account restrictions typically happen for one of these reasons: pending identity or age verification, a self-exclusion request that has been processed, a security flag from unusual login activity, or a platform rule violation. The login screen will usually show a message indicating the account status. Contact the support team at [email protected] with your registered details and they'll explain the situation and outline the next steps.

10wi supports deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer, debit cards, credit cards and mobile wallets. JazzCash and Easypaisa deposits typically reflect in your account within seconds. Bank transfer times vary depending on your bank. All available methods are listed inside your account dashboard under the Deposit section.

Minimum deposit amounts vary by payment method and are shown at the time you initiate a deposit from your account dashboard. All amounts are displayed in PKR. There are no platform-side transaction fees applied on top of deposits — what you deposit is what appears in your account balance.

Mobile wallet deposits via JazzCash and Easypaisa are usually near-instant, but occasionally a short delay occurs. Give it a few minutes and then refresh your account balance. Bank transfers can take longer depending on the sending bank. If your deposit doesn't appear within the expected window, contact support at [email protected] with your transaction reference number and the deposit amount — the team will investigate and credit manually if confirmed on the payment provider's side.

No — deposits must come from a payment method registered in your own name. Using a third-party account for deposits is not permitted and may result in the funds being held pending verification. This rule is in place to protect both you and the integrity of the platform. If you need to change your linked payment method, update it through your account settings or contact support.

Yes — PSL is one of the most popular markets on 10wi. Pre-match betting is available days before each game, and live in-play markets open once the match starts. You can bet on match winners, top batsman, total runs, wickets, over-by-over markets and more. T20 internationals featuring Pakistan and other major cricket events are also covered.

Live betting — also called in-play betting — lets you place bets on a match that is already in progress. Odds update in real time based on what's happening in the game. Markets open as soon as the match starts and remain available until close to the end. Cricket live markets include things like the result of the current over, next wicket method, runs in the next 5 overs and much more. Navigate to the live betting section after logging in to see all active markets.

Settlement rules for abandoned, rain-affected or suspended matches are outlined in the platform's Terms and Conditions. Generally, if a match does not reach its minimum completion threshold, most markets are voided and stakes are returned. For T20 matches, a result is usually valid if a minimum number of overs have been completed. The specific rules depend on the market type and are published with each bet before you confirm it.

Yes — alongside cricket and PSL, the 10wi sports betting platform covers football including international and domestic leagues, as well as esports titles. The availability of specific leagues and events varies by season. Log in and browse the Bet or Betting section to see all currently active sports markets.

10wi offers hundreds of slot titles ranging from classic three-reel games to modern multi-payline video slots with bonus rounds, free spins and progressive jackpots. The library is updated regularly as new titles are added. You can browse the full collection in the Slot Games section after logging in — titles can be filtered by provider, popularity and features.

RTP stands for Return to Player and is expressed as a percentage. It represents the theoretical amount a slot game pays back to players over a very large number of spins. For example, a slot with 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over the long run. RTP is a statistical average — it doesn't guarantee specific results in any single session. The RTP for each game is published in the game's information or paytable section.

Yes — live casino tables on 10wi run 24 hours a day, 7 days a week. Real dealers stream from professional studios and you can join a table at any time after logging in. Available games include roulette, blackjack, baccarat and other popular table games. Some tables have minimum bet requirements, which are displayed before you join.

Log in to your account, go to the Withdrawal section in your dashboard and select your preferred method — JazzCash, Easypaisa, Raast, bank transfer or card. Enter the amount in PKR and confirm the request. Withdrawals are processed back to the same method you used to deposit. If your account has not yet been verified, complete the identity check first — this is a one-time process.

Processing times vary by method. JazzCash and Easypaisa withdrawals are typically processed quickly — often within a few hours. Bank transfers depend on your bank's processing schedule and can take one to three business days. All withdrawal requests are reviewed before processing, which adds a short internal processing window. You'll receive a notification when your withdrawal has been approved and sent.

A withdrawal may be pending for several reasons: identity or age verification has not yet been completed, a bonus has active wagering requirements that must be met before withdrawal, or a routine security check is underway. Your account dashboard will usually indicate the reason. If the status remains pending longer than expected, contact support with your withdrawal reference number and they'll look into it.

The 10wi Android App is available to download directly from the 10wi website — go to the Download page and follow the instructions. You don't need to use the Google Play Store or any third-party app store. The download is an APK file, so you may need to enable "Install from unknown sources" in your Android security settings before installing. This setting can be turned off again after installation if you prefer.

No — you log in to the app with the same credentials as the website. Your balance, bet history, bonuses and account settings are fully synced between the app and the desktop version. There's no need to register again if you already have a 10wi account.

Currently, the dedicated 10wi App is available for Android devices. iPhone users can access the full platform through the mobile browser on Safari or Chrome — the 10wi website is fully responsive and works well on iOS. Keep an eye on the Download page for any iOS app announcements.

Log in to your account and go to the Responsible Gaming section in your account settings. From there you can set daily, weekly or monthly deposit limits in PKR. Once a limit is set, it takes effect immediately and cannot be increased until a cooling-off period has passed — this delay is intentional to prevent impulsive changes. Decreasing a limit applies right away.

Self-exclusion lets you voluntarily block yourself from accessing your 10wi account for a set period. You choose the duration — options typically range from a few weeks to permanent. During a self-exclusion period, you will not be able to log in, deposit or place bets. Requests can be made through the Responsible Gaming settings in your account or by contacting the support team directly. We take these requests seriously and process them promptly.

If you feel your betting is affecting your finances, relationships or daily routine, take it seriously. Start by setting a firm deposit limit or requesting a cool-off period from your account settings. Talking to someone you trust can also help. 10wi's self-exclusion option is there whenever you need it — use it without hesitation. The platform is meant to be an entertainment option for adults who can manage it within their budget and lifestyle. If you're at the point where it doesn't feel that way, a break is always the right call.

Yes — session reminders can be configured in the Responsible Gaming section of your account settings. You set a time interval and the platform will alert you when that duration has passed in a single session. This is a useful tool if you want to keep track of how long you've been active without relying on checking the clock manually. It's a small habit that makes a real difference over time.